Resolved
All system performance has returned to and maintained typical levels. The team will review and provide an RCA next week.
Posted Apr 17, 2026 - 15:22 CDT
Monitoring
Performance is greatly improved, however it is still slightly degraded from normal. We are closely monitoring to ensure there are no further latency spikes.
Posted Apr 17, 2026 - 13:35 CDT
Update
We are seeing performance improving but are still continuing our investigation.
Posted Apr 17, 2026 - 12:38 CDT
Update
We are continuing to investigate the issue.
Posted Apr 17, 2026 - 11:30 CDT
Investigating
Tobi is experiencing degraded performance across the web and mobile applications. We are investigating and will update within 20 minutes.
Posted Apr 17, 2026 - 11:12 CDT
This incident affected: Booking Portal (APIs - Booking Portal, Job - Sync Booking Portal Data, Job - Real Time Updates For Booking Portal, Job - Sync TOBI Dispatch Data to Booking Portal), Third Party Integrations (APIs - MAS, Kinetik, Open APIs, CTG, Sentry ( Webhooks and Subsribers ), APIs - ICabbi Integration, Job - Claim Creation and Status Sync, Job - Attestation Creation and PA Sync, Job - MAS Trip Creation and Updation, Job - Kinetik And Sentry Trip Sync, Job - ICabbi GPS Sync, Job - Third Party Trip Status Sync, Job - Third Party ( Attestation and Claims )), Dispatch Operations (APIs - Driver Dispatch and Trip Status, APIs - Service Area Lookup, APIs - Direction, Distance and Geocoding, Job - Invoice Generation, Standing Orders, Recurring Route Creation, Job - Dispatch Engine for Autonomous Dispatch, Job - Process CSV for Trips, Process Claims & Attestations, Job - Daily Shift Creation, Config to Cache Sync up), Driver App | Live GPS (Job - ETA Calculation, Job - Live Location Caching), System Settings (APIs - Staff and Vehicle Management, Job - Capacity Management), Billing And Invoicing (APIs - Tenant Management, APIs - Invoice Management, APIs - Price Rule Management, Job - Tenant Subscription, Job - Invoice Generation), Supporting Components (APIs - Activity Log, Job - Activity Log Data Management, APIs - Media), SMS/Email Delivery (APIs - Notification Calls/SMS, Job - Booking Confirmation via SMS/Calls), Workbook and Reports (APIs - Trip, Booking, Invoices Workbook View., Job - Claim, Attestation, Vehicle and Staff Workbook Data Sync, Job - Workbook data aggregator, Job - CSV Export Data Preparation), User Authentication (APIs - User Authentication, Job - Chat Engine Session Management), and Realtime Updates.